OBJECTIVES
(April 2018 – March 2018)
To sustain client satisfaction, minimum 90%, for all clients for the year 2018-19 in management system certifications.
To maintain audit team performance, minimum 90%, for the year 2018-19 in all management system certifications.
To achieve and sustain office responsiveness, minimum 90%, for the year 2018-19 in all management system certifications.
Increase the AMRPL span in abroad territory through Country Addition for 05 countries in the year 2018-2019.
To achieve customer satisfaction and feedback by 100% sampling.
Zero complaints for the year 2018-19, over all.
Direct Accreditation in QMS, EMS & OHSMS standards by any one of the accreditation bodies by the year 2018 - 2019.
To increase the number of clients by 10% for the year 2018-2019, over 2019-2020.
Improve the turn over by 20 % for the financial year 2018-2019
Recognition of performance of staff members, auditors, assessors and client organizations and appreciate them once in a year.